Privacy Policy

1. Scope and accountability

OG Project Partners Inc. (OGPP) is responsible for personal information under its control. This Policy applies to ogprojectpartners.ca, strategyadvisor.ogprojectpartners.ca, related forms and portals, and OGPP divisions operating under the same legal entity unless a service-specific notice states otherwise. A client agreement or sector-specific notice may supplement this Policy.

Our Privacy Officer oversees this Policy and may be contacted at privacy@ogprojectpartners.ca. Questions may also be mailed to OG Project Partners Inc., 619 Cornerstone Way NE, Calgary, Alberta, T3N 1B8 Canada, Attention: Privacy Officer.

2. Information we collect

Information you provide

• Identity and contact information, such as name, email address, telephone number, organization, role, country and mailing address.
• Account and membership information, including login identifiers, preferences, access level and account activity. Do not send us passwords used on other services.
• Business and project information, including objectives, processes, operating challenges, documents, responses to assessments, proposals and support requests.
• Transaction information, such as plan, order, invoice, billing status and limited payment metadata. Full payment-card details are normally processed by authorized payment providers rather than stored by OGPP.
• Communications, including emails, meeting notes, survey responses, testimonials submitted with permission and customer-service records.
• Strategy Advisor inputs and uploads, including prompts, files, responses and feedback. Users must not upload information they lack authority to share.
• Recruitment or contractor information where a person applies to work with OGPP.

Information collected automatically

• Device, browser, operating system, IP address, approximate location, referring URL, page views, timestamps and diagnostic logs.
• Cookie and similar-technology identifiers used for security, preferences, analytics and, only where enabled and permitted, marketing.
• Platform telemetry, such as feature usage, session events, errors, abuse signals and security events.

Information from other sources

We may receive information from a client organization, referral source, event partner, public business directory, authentication provider, payment provider or other service provider. We use it only for purposes that a reasonable person would consider appropriate and as permitted by law.

3. Why we use personal information

• Provide, operate, personalize, secure and improve our websites, Strategy Advisor, memberships and professional services.
• Create and manage accounts; authenticate users; administer subscriptions, payments, invoices and support.
• Assess business needs, prepare requested drafts, recommendations, roadmaps and project deliverables, and manage client engagements.
• Communicate service notices, respond to inquiries and provide marketing messages where we have valid consent or another lawful basis.
• Monitor performance, conduct analytics, troubleshoot errors, prevent fraud and enforce our terms.
• Meet accounting, tax, insurance, audit, legal, regulatory and dispute-resolution obligations.
• Evaluate and improve AI-assisted workflows using appropriately limited, de-identified or aggregated information where practical. We will not represent that information is anonymous unless the risk of re-identification has been appropriately addressed.

4. Consent and other permitted grounds

We seek meaningful consent where required and explain the purposes for collection, use or disclosure. Consent may be express or implied depending on the sensitivity of the information, the user's reasonable expectations and applicable law. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to provide a service. We may also handle information without consent where legislation permits or requires it.

5. AI inputs and uploaded files

Strategy Advisor may transmit prompts, attachments and related context to technology providers that help generate or deliver outputs. Before submitting information, remove unnecessary personal, confidential, health, financial, employment, legal or third-party information. Do not upload secrets, credentials, payment-card data, government identifiers or information you are not authorized to disclose.

OGPP does not authorize users to use Strategy Advisor as the sole basis for legal, medical, employment, credit, insurance, investment, immigration, cybersecurity or other high-impact decisions. We apply human oversight to professional services as described in the applicable engagement; use of a self-service platform does not mean an OGPP professional has reviewed an output.

6. How we disclose information

We do not sell personal information in the ordinary meaning of that term. We may disclose information:

• To hosting, cloud, analytics, communications, scheduling, customer-management, accounting, payment, security, automation and AI service providers acting for us;
• To advisers, insurers, auditors and professional consultants subject to appropriate duties;
• To an OGPP division or authorized personnel who need the information for the stated purpose;
• In a business transaction, subject to appropriate confidentiality and legal safeguards;
• To law-enforcement, regulators, courts or other parties where required or permitted by law; or
• With your direction or consent.

On this website, these providers include Lovable Cloud for hosting, storage, authentication and email delivery; Google for analytics and sign-in; HubSpot for lead management; Stripe for consultation payments; and Zoom Scheduler when you book a consultation. The Ask OGPP assistant uses Lovable’s AI service with a Google Gemini model to generate responses. The separate Strategy Advisor platform may use additional providers under its own notices.

7. Cross-border processing

Our providers may process information outside Alberta or Canada, including in jurisdictions whose laws allow courts, law-enforcement or national-security authorities to access information. OGPP remains accountable for information transferred to a provider for processing, subject to applicable law and contractual safeguards. Contact the Privacy Officer for information about material service-provider locations.

8. Retention

We keep personal information only as long as reasonably necessary for the identified purpose, legal and accounting requirements, security, dispute management and contractual commitments. Retention varies by record type. At the end of the applicable period, we securely delete, anonymize or archive information as required. Backup copies may persist for a limited period and remain protected until overwritten.

9. Security and incidents

We use administrative, technical and physical safeguards proportionate to the sensitivity, amount, format and risk of the information. Measures may include access controls, authentication, encryption in transit, logging, backups, confidentiality obligations, staff training and vendor assessment. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

We assess suspected privacy incidents and provide reports or notices where required by applicable law. Users should report suspected account misuse or privacy incidents promptly to privacy@ogprojectpartners.ca.

10. Your choices and rights

Subject to applicable law and limited exceptions, you may request access to or correction of personal information under our control, ask questions about its use or disclosure, withdraw consent, unsubscribe from marketing, or request deletion where retention is not required. We may verify identity before responding. We will explain any refusal and available complaint route as required by law.

11. Marketing communications

We send commercial electronic messages in accordance with applicable requirements. Each marketing message will identify the sender and provide a functional unsubscribe method. Transactional, security and service messages may still be sent when needed to administer an account or service. Unsubscribe requests will be processed within the period required by law.

12. Cookies

We use cookies and similar technologies for security, preferences and, with appropriate consent, analytics. Non-essential technologies will be managed through consent choices where required. Browser controls may not block every technology and may impair website functionality. You can reopen cookie preferences using the link in the footer.

13. Children and vulnerable individuals

The general OGPP website and Strategy Advisor are intended for business users who have reached the age of majority in their jurisdiction. They are not directed to children. OGPP Healthcare or Academy services involving minors or vulnerable individuals require a separate, service-specific intake and privacy assessment; this website Policy alone is not sufficient for those operations.

14. Changes and complaints

We may update this Policy to reflect changes in services, practices or law. We will post the revised version and effective date, and provide additional notice where a material change requires it. Questions or complaints should first be sent to the Privacy Officer. Individuals may also have the right to contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, depending on the circumstances.