SOPs, KPIs and governance: a starter kit

Standard operating procedures capture how work should be done. Start with the five processes that cause the most rework or risk.

Keep each SOP short: purpose, owner, steps, tools and what good looks like.

Choose a handful of KPIs that leaders review every month, with one source of truth for each.

Governance is simply agreeing who decides what, when it is reviewed and how issues are escalated.